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Return Merchandise Authorization - RMA

What is a Return Merchandise Authorization?

No seller wants to learn that a customer is dissatisfied with their product – whether because of a defect, an incorrectly fulfilled order or simply a change of preference.
Handling such returns in a systematic and timely manner will prove extremely beneficial to keep your customers satisfied.

So the Return Merchandise Authorization (RMA) is part of the process of a consumer returning a product to receive a refund, replacement or repair during the product's warranty period.

Live Demo

The RMA process flow

What is this used for?

Return merchandise authorization
The issuance of an RMA/RGA for providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product.
Return management
Returned merchandise requires management after the return. So site owner can learn from RMA trends to prevent further returns.
Return to vendor
The end consumer returns the product directly to the vendor, combine with Multi-vendor Marketplace system.

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Return Merchandise Authorization - RMA

Magento 2 RMA Extension (Return Merchandise Authorization System ) a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period.