Return Merchandise Authorization - RMA

Magento 2 RMA Extension (Return Merchandise Authorization System ) a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period.

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What is a Return Merchandise Authorization?

No seller wants to learn that a customer is dissatisfied with their product – whether because of a defect, an incorrectly fulfilled order or simply a change of preference.
Handling such returns in a systematic and timely manner will prove extremely beneficial to keep your customers satisfied.

So the Return Merchandise Authorization (RMA) is part of the process of a consumer returning a product to receive a refund, replacement or repair during the product's warranty period.

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Magento 2 RMA Extension

The RMA process flow

What is this used for?

  • Return merchandise authorization

    The issuance of an RMA/RGA for providing the vendor with a final opportunity to diagnose and correct the customer's problem with the product.

  • Return management

    Returned merchandise requires management after the return. So site owner can learn from RMA trends to prevent further returns.

  • Return to vendor

    The end consumer returns the product directly to the vendor, combine with Multi-vendor Marketplace system.

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