Magento 2 RMA Extension - Product Returns Management

Magento RMA Extension ( Return Merchandise Authorization System ) allow the Customers can manage return, exchanges or refund directly from your magento2 website. After the customer has bought the product for some time. Customers can will complaint about product quality, claim returns, exchange other products, get repairs, refund orders for purchased products. It helps website owner become friendly with their customers

Magento RMA System extension helps Admin to manage all RMA requests from customer, Admin can send messages see history messages to discuss with customer. Admin able to tracking delivery and return product. Step by step to process each RMA request

Magento RMA Extension Benefits for Magento 2

Allow your customer easy to create request and manage returns and exchange products directly from customer dashboard. Admin can manage and close all return or exchange request with step by step user interface.

Features for administration

  • Allow Customers can create RMA requests for purchased products.
  • Allow Customers manage all their RMA requests.
  • Customer discuss send message on detail RMA page
  • Customer can attach images, send message in each rma request.
  • Customer receive email notifications immediately when admin update their RMA request.

Features for administration

  • Support product types: simple, configurable, download, virtual etc.
  • Allow Admin can create and edit RMA requests from backend.
  • Allow Admin manage all RMA requests.
  • Allow manage and create new Reasons, Conditions, Resolutions, Status, Return Address
  • Update customer address, tracking number and shipping carrier for exchange product.
  • Change setting all functions in the backend.
  • Sorting of RMA request by Status, RMNA ID, Order Id, Customer Name, Create date
  • Receive email notifications for each RMA request
  • Customize Email template for notifications and alerts

Magento 2 RMA Feature Highlights

Customer create new RMA Request

  • Choose purchased products that customer want to return or exchange
  • Sellect reason, conÄ‘ition, resolution for each product
  • Additional Information for RMA request
  • Attach files and images for each request
  • Attach files and images for each request

Magento RMA extension create new request

Admin manage RMA request from backend.

  • Able to manage the Reasons
  • Able to manage the Conditions
  • Able to manage the Resolutions
  • Able to manage the Status
  • Able to manage the Return Address

Magento 2 RMA System Manage

In addition, admin can easily add any custom fields for RMA request. It is very flexible and useful to create new and manage attributes, support all input types such as text, multi sellect, dropdown list, checkbox, date time.

Step by step to handling process for RMA request.

  • See detail about order and information customer
  • See detail about product return or exchange, reason to return, Item Condition, Resolution
  • Set RMA Owner for this request
  • Set return address for this request
  • Send messages to customer, view history messages
  • Change status and close this request

Magento 2 RMA module handling process

Other Features:

  • Free to customize, 100% open source, not encrypted code.
  • Easy to installing and configure
  • Support Multiple Store, Multiple Language
  • User-Friendly interface
  • Include responsive design, looking good on all devices such as mobile, tablet, desktop

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